Frequently Asked Questions

General Questions

What kind of products does My Store 2 offer?

My Store 2 specializes in high-quality lighting fixtures for various spaces, including dining rooms, living rooms, and other areas. Our collection features chandeliers, pendant lights, wall sconces, and more, crafted from materials like alabaster, brass, and crystal.

How can I be sure the lighting fixture will fit my space?

We provide detailed product descriptions including dimensions, weight, and specifications for each lighting fixture. We recommend carefully measuring your space and considering ceiling height and room size before making a purchase.

Ordering & Payment

What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express, Discover) and other popular online payment options. All transactions are processed in USD.

Can I modify or cancel my order after it's been placed?

If you need to modify or cancel an order, please contact us immediately at info@vivalinktrade.com. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, we may not be able to make changes.

Shipping & Delivery

What are your shipping options and costs?

For detailed information on our shipping methods, delivery times, and associated costs, please refer to our comprehensive Shipping Policy page.

Do you ship internationally?

Currently, My Store 2 ships within the US. Please refer to our Shipping Policy for the most up-to-date information on our shipping regions.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. For all information regarding returns, exchanges, and refunds, please visit our Refund Policy page. This page outlines eligibility, procedures, and timelines for returns.

How do I initiate a return?

Please consult our Refund Policy page for step-by-step instructions on how to initiate a return. You can also contact us at info@vivalinktrade.com for assistance.