General Questions
What kind of products does VivaLinkTrade LLC offer?
VivaLinkTrade LLC specializes in high-quality decorative lighting fixtures for residential interior spaces, including dining rooms, living rooms, bedrooms, entryways, and more. Our curated collection includes chandeliers, pendant lights, wall sconces, ceiling lights, and statement lighting pieces. Many designs feature alabaster-look composite materials, premium glass, K9 optical glass, and refined metal craftsmanship to provide durable, stylish, and functional lighting solutions.
How can I be sure the lighting fixture will fit my space?
Each product listing includes detailed specifications such as dimensions, weight, structural details, and installation requirements where applicable. We recommend measuring your installation space and confirming ceiling height, ceiling load capacity, and room proportions before placing an order to help ensure the fixture is suitable for your space.
Ordering & Payment
What payment methods do you accept?
We support multiple secure payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover, as well as supported online payment options available at checkout. All transactions on our website are processed in United States Dollars (USD) through secure payment providers.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible at info@vivalinktrade.com. We will make reasonable efforts to accommodate your request. However, once an order has entered warehouse processing, packaging, or shipping preparation, modification or cancellation may no longer be possible.
Shipping & Delivery
What are your shipping options and costs?
We offer free standard shipping on all orders within the United States. Standard delivery typically takes approximately 5–10 business days after dispatch. Delivery timeframes are estimates and may vary depending on the product, destination, carrier, and other factors. For complete shipping information, please review our official Shipping Policy.
Do you ship internationally?
Currently, VivaLinkTrade LLC provides domestic shipping services within the United States only. International shipping is not available at this time. Please refer to our Shipping Policy for the latest shipping information.
Returns & Refunds
What is your return policy?
We offer a 30-day return window for eligible orders. You may request a return within 30 calendar days after receiving your item. Returned products must be unused, in their original condition, and include the original packaging, accessories, and components. We do not charge restocking fees for eligible returns. For complete return eligibility and conditions, please review our official Refund Policy.
How do I initiate a return?
To initiate a return, please contact our customer support team at info@vivalinktrade.com within the applicable return period and provide your order number and reason for return. Our team will review your request and provide return authorization and detailed return instructions. Please do not return any item before receiving return authorization from our support team.
Will I be charged for return shipping fees?
Customers are responsible for return shipping costs when returning eligible products for personal reasons, such as a change of mind. If you request and use a prepaid return label provided by us, the actual carrier return shipping cost will be deducted from your final refund amount. VivaLinkTrade LLC will cover return shipping costs for products confirmed to be damaged, defective, or incorrectly shipped.
How long does it take to receive my refund?
Once your returned item has been received, inspected, and approved, the refund will be processed within 5–10 business days. After the refund is issued, additional processing time may be required by your bank, credit card provider, or payment processor before the funds appear in your account.
Warranty & Product Maintenance
Does VivaLinkTrade LLC offer a product warranty?
Yes. VivaLinkTrade LLC offers a 2-year limited warranty on our lighting fixtures, covering eligible manufacturing defects in materials and workmanship under normal residential use.
What does the 2-year limited warranty cover?
Our limited warranty covers eligible manufacturing defects in materials and workmanship, including certain defective hardware, structural components, finishes, and electrical components where applicable. For confirmed warranty issues, VivaLinkTrade LLC may provide replacement parts, repair assistance, or another appropriate remedy depending on the circumstances.
What is not covered by the warranty?
The warranty does not cover damage caused by improper installation, unauthorized modification or repair, misuse, accidents, impact damage, water exposure where the product is not rated for such use, improper maintenance, normal wear and tear, use in unsuitable environments, natural disasters, or other damage not caused by a manufacturing defect. Customized or made-to-order products may be subject to additional warranty conditions.
How do I apply for warranty service?
To request warranty assistance, please contact our customer service team at info@vivalinktrade.com and provide your order number, purchase date, and clear photos or videos showing the issue. Our team will review the information and provide further assistance based on the warranty terms and the nature of the issue.
Contact Information
Business Name: VivaLinkTrade LLC
Email: info@vivalinktrade.com
Address: 555 S Flower St, Suite 1505, Los Angeles, CA 90071
Phone Number: +1 (256) 797‑3391
Business Hours: Mon–Fri, 9:00 AM–6:00 PM (PST)