Refund policy

At VivaLinkTrade LLC, we want you to be satisfied with your lighting purchase. If an eligible item is not right for you, you may request a return in accordance with the terms outlined below.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must be unused, uninstalled, in the same condition in which it was received, and returned with its original packaging, components, accessories, and documentation where applicable.

Conditions for Returns

  • Return requests must be submitted within 30 calendar days of delivery.
  • The product must be unused, uninstalled, and in its original condition.
  • Original packaging, components, accessories, and included materials must be returned with the product.
  • Products that have been installed, altered, modified, damaged after delivery, or show signs of use may not be eligible for return.
  • Custom-made or special-order items may be subject to additional return restrictions. Please review the applicable product listing before placing your order.
  • Proof of purchase, such as an order number or receipt, is required for all return requests.

Restocking Fee

Restocking Fee: We do not charge any restocking fees ($0.00) for eligible returns.

How to Initiate a Return

Contact Us: To request a return, please contact our customer service team at info@vivalinktrade.com within 30 calendar days of delivery. Please include your order number and reason for the return.

Return Authorization: Our team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions. Please do not send any item back before receiving return authorization, as unauthorized returns may not be accepted or processed.

Packaging: Please carefully repack the product using its original packaging whenever possible and include all original components, accessories, manuals, and other included materials. Follow the return instructions provided by our customer service team.

Return Shipping Costs

Returns for Personal Reasons: For eligible returns made for personal reasons, including a change of mind or ordering an unsuitable item, customers are responsible for return shipping costs.

If you arrange your own return shipment, we recommend using a trackable shipping service and appropriate shipping insurance. Customers using their own carrier are responsible for the return shipment until it is delivered to our authorized return warehouse.

Prepaid Return Label: Upon request, VivaLinkTrade LLC may provide a U.S.-based prepaid return shipping label for eligible returns. If you choose to use a prepaid return label provided by us, the actual carrier return shipping cost will be deducted from your final refund amount.

Prepaid return labels are valid only for authorized returns sent to our Los Angeles, California return warehouse. Please contact our customer service team and receive return authorization before sending any item back.

Damaged, Defective, or Incorrectly Shipped Items: For products confirmed by our customer service team to have arrived damaged, defective, or incorrectly shipped, VivaLinkTrade LLC will cover the applicable return shipping costs.

Return Warehouse

All authorized returns must be sent to our designated U.S. return warehouse:

VivaLinkTrade LLC Return Warehouse
555 S Flower St, Suite 1505
Los Angeles, CA 90071
United States

Please do not send a return to this address without first receiving return authorization and instructions from our customer service team.

Refund Processing

Once your authorized return is received, our team will inspect the item and notify you of the approval or rejection of your refund.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days. Additional processing time may be required by your bank, credit card provider, or payment processor before the funds appear in your account.

For eligible personal-reason returns using a prepaid return label provided by VivaLinkTrade LLC, the actual carrier return shipping cost will be deducted from the refund amount.

Damaged or Defective Items

If your lighting fixture arrives damaged, defective, or materially different from the item ordered, please contact us within 7 calendar days of delivery at info@vivalinktrade.com.

Please provide your order number along with clear photos or videos showing the issue. Once the issue is reviewed and confirmed, we will provide an appropriate resolution, which may include replacement parts, replacement of the item, or a refund depending on the circumstances.

VivaLinkTrade LLC will cover applicable return shipping costs for items confirmed to be damaged, defective, or incorrectly shipped.

Exchanges

Exchanges are available only for eligible items that arrive damaged or defective. If you need a replacement for the same item, please contact us at info@vivalinktrade.com for assistance.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

Business Name: VivaLinkTrade LLC

Email: info@vivalinktrade.com

Return Warehouse Address: 555 S Flower St, Suite 1505, Los Angeles, CA 90071

Phone Number: +1 (209) 354-6975

Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM (PST)