Introduction

Welcome to VivaLinkTrade LLC. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit vivalinktrade.com, make a purchase, communicate with us, or otherwise interact with our website and services (collectively, the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy. Your privacy rights may vary depending on your state of residence and applicable law.

Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and your interaction with the Site, including your web browser, IP address, time zone, device information, cookie identifiers, pages or products viewed, referring websites or search terms, and information about how you interact with the Site. We refer to this information generally as “Device Information.”

We may collect Device Information using technologies such as:

• Cookies: Small data files placed on your device or browser that help support website functionality, preferences, analytics, and advertising.
• Log Files: Records of activity on the Site that may include IP address, browser type, internet service provider, referring and exit pages, and date and time information.
• Web Beacons, Pixels, and Similar Technologies: Electronic technologies that help us understand how visitors interact with the Site and our communications.

When you make or attempt to make a purchase through the Site, we may collect information such as your name, billing address, shipping address, email address, phone number, order details, and other information necessary to process and fulfill your order. We refer to this information generally as “Order Information.”

VivaLinkTrade LLC does not directly store full payment card numbers on the Site. Payment card information is processed by third-party payment providers used to complete your transaction.

For purposes of this Privacy Policy, “Personal Information” generally refers to information that identifies, relates to, describes, or could reasonably be associated with an individual or household, as defined by applicable law.

How We Use Your Personal Information

We may use Personal Information for purposes including:

• Processing and fulfilling orders;
• Processing payments through third-party payment providers;
• Arranging shipping and delivery;
• Providing order confirmations, invoices, and tracking information;
• Communicating with you about your order, products, returns, warranty requests, or customer service inquiries;
• Detecting, investigating, and preventing potential fraud, misuse, or security incidents;
• Operating, maintaining, improving, and optimizing the Site;
• Understanding how visitors interact with our website;
• Measuring the effectiveness of marketing and advertising campaigns;
• Providing marketing communications where permitted by law and consistent with your preferences;
• Complying with applicable legal, tax, accounting, regulatory, and contractual obligations.

How We Disclose Personal Information

We may disclose Personal Information to third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

• E-commerce and website service providers, including Shopify;
• Payment processors and payment service providers;
• Shipping carriers, freight providers, warehouses, and fulfillment partners;
• Analytics and website performance providers;
• Advertising and marketing service providers;
• Customer service and communications providers;
• Professional advisers, regulators, government authorities, or other parties where disclosure is required or permitted by law.

We may also disclose Personal Information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our agreements, investigate suspected fraud or security issues, or protect the rights, property, and safety of VivaLinkTrade LLC, our customers, or others.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand website usage, improve performance, and support analytics and advertising activities.

Depending on your location and applicable law, you may be able to manage certain cookie and privacy preferences through our website privacy controls, your browser settings, or recognized opt-out preference signals.

Disabling certain cookies may affect the functionality or availability of some Site features.

Behavioral and Targeted Advertising

We may use certain Personal Information and online identifiers to measure advertising performance or provide advertisements that may be more relevant to your interests.

Depending on applicable state privacy law, certain disclosures of Personal Information for cross-context behavioral advertising or targeted advertising may be considered a “sale,” “sharing,” or targeted advertising activity.

Where applicable, you may have the right to opt out of these activities as described below.

Do Not Sell or Share My Personal Information

Under certain U.S. state privacy laws, you may have the right to opt out of the sale or sharing of Personal Information or the use of Personal Information for targeted or cross-context behavioral advertising.

When your browser or device sends a recognized Global Privacy Control (GPC) or other legally recognized opt-out preference signal, we will process that signal as an opt-out request where required by applicable law.

The effect of an opt-out preference signal may depend on the browser, device, account status, and requirements of applicable law.

To manually submit an opt-out request, please email info@vivalinktrade.com with the subject line “Do Not Sell or Share My Personal Information.”

Please include sufficient information for us to understand and process your request. We will not require information beyond what is reasonably necessary to process the applicable privacy request.

We will process valid opt-out requests within the timeframe required by applicable law.

Your State-Level Privacy Rights

Depending on your state of residence and applicable privacy law, you may have certain rights regarding your Personal Information, which may include the right to:

• Request access to or information about Personal Information we maintain about you;
• Request correction of inaccurate Personal Information;
• Request deletion of certain Personal Information;
• Request a portable copy of certain Personal Information;
• Opt out of the sale or sharing of Personal Information where applicable;
• Opt out of certain targeted advertising activities where applicable;
• Limit certain uses or disclosures of sensitive Personal Information where applicable;
• Appeal certain decisions regarding a privacy request where applicable;
• Exercise applicable privacy rights without unlawful discrimination.

These rights are subject to applicable legal requirements, limitations, exceptions, and verification procedures.

To submit a privacy request, please contact us at info@vivalinktrade.com and clearly describe the privacy right you wish to exercise.

We may request information reasonably necessary to verify your identity or authority before processing certain requests, where permitted or required by applicable law.

California Privacy Rights

If you are a California resident and the California Consumer Privacy Act and related regulations apply to your Personal Information, you may have rights including the right to know, access, correct, or delete certain Personal Information and the right to opt out of the sale or sharing of Personal Information.

California residents may also use a recognized opt-out preference signal, such as Global Privacy Control, to exercise applicable opt-out rights.

To exercise an applicable California privacy right, please contact us at info@vivalinktrade.com or use any privacy preference tools made available on the Site.

Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the reason it was collected, applicable legal requirements, and legitimate business needs.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or security measure can guarantee absolute security. Customers should also take reasonable steps to protect their account credentials and personal devices.

Third-Party Websites and Services

The Site may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing Personal Information to them.

Children's Privacy

The Site is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13 through the Site.

If you believe that a child has provided Personal Information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or applicable legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date above. Changes will apply from the date they are posted, except where otherwise required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact us:

Business Name: VivaLinkTrade LLC

Email: info@vivalinktrade.com

Address: 555 S Flower St, Suite 1505, Los Angeles, CA 90071

Phone Number: +1 (209) 354-6975

Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM (PST)