Shipping policy

At My Store 2, we are dedicated to ensuring your lighting fixtures arrive safely and efficiently. Please review our shipping policy for details on delivery times, costs, and methods.

Domestic Shipping (United States)

We offer shipping services throughout the United States.

  • Shipping Rates: All domestic shipping rates for orders within the United States will be calculated at checkout based on the weight, dimensions, and destination of your order.
  • Estimated Delivery Time: Delivery times vary depending on the product and your location. Once your order is processed, you will receive a tracking number to monitor your shipment's progress. Typical delivery can range from 5-10 business days after dispatch, but please note that these are estimates and not guaranteed.

International Shipping

My Store 2 proudly offers international shipping to a wide range of countries, including but not limited to: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, and more.

  • Shipping Rates: International shipping rates are carrier-calculated and will vary based on the destination country, the weight, and dimensions of your order. You will see the exact shipping cost for your international order calculated at checkout before completing your purchase.
  • Estimated Delivery Time: International delivery times can vary significantly depending on the destination country's customs processes and local postal services. Estimated delivery times will be provided at checkout, but please be aware that these are estimates.
  • Customs, Duties, and Taxes: For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country's government. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges.

Order Processing Time

Most orders for lighting fixtures are processed and dispatched from our warehouse within 1-3 business days. During peak seasons or for custom items, processing times may be longer. You will receive a shipping confirmation email with tracking information once your order has shipped.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery directly through the carrier's website.

Multiple Shipments

Please note that if you order multiple items, they may be shipped separately from different warehouses to ensure faster delivery. You will receive separate tracking numbers for each shipment.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, you may be responsible for re-shipping costs.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Business Name: My Store 2
Email: info@vivalinktrade.com
Address: US