Shipping policy
At VivaLinkTrade LLC, we are dedicated to ensuring your lighting fixtures arrive safely and efficiently. Please review our shipping policy for details on delivery times, costs, and methods.
Domestic Shipping (United States)
We offer shipping services throughout the United States.
Shipping Rates: Free Standard Shipping
We offer free standard shipping on all orders within the United States.
Estimated Delivery Time: Delivery times vary depending on the product and destination. Typical delivery takes approximately 5–10 business days after dispatch. Delivery timeframes are estimates and are not guaranteed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
Sales tax, where applicable, will be calculated at checkout based on the shipping destination.
Signature-Required Delivery: Signature confirmation is required upon delivery for all orders with a subtotal of $1,000 or more for order security and loss protection. Someone must be available at the shipping address to sign for the package. If no signature can be obtained, the carrier may attempt redelivery.
If you wish to waive the signature requirement, you must contact our customer support team in writing before shipment. By waiving signature confirmation, you accept responsibility for lost or stolen packages after confirmed delivery.
Wooden Crate Packaging: Fragile lighting fixtures may be packed in protective wooden crates to help prevent damage during transit. Wooden crate packaging is included when required for large-size, fragile, or high-value items.
Large chandeliers may be shipped via pallet freight with protective wooden crate packaging. Professional hardwired installation is recommended where applicable.
Order Processing Time
Most lighting orders are processed and dispatched from our warehouse within 1–3 business days. During peak seasons or for customized items, processing times may be longer.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number. You can use this tracking information to monitor the status of your delivery directly through the carrier's website.
Multiple Shipments
If your order contains multiple items, the items may be shipped separately or from different warehouses to help ensure efficient delivery.
When an order is shipped in multiple packages, separate tracking information may be provided for each shipment.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before submitting your order.
VivaLinkTrade LLC is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer. If an order is returned because of an incorrect or incomplete shipping address, additional re-shipping charges may apply.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Business Name: VivaLinkTrade LLC
Email: info@vivalinktrade.com
Address: 555 S Flower St, Suite 1505, Los Angeles, CA 90071
Phone Number: +1 (209) 354-6975
Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM (PST)